FREQUENTLY ASKED QUESTIONS

WHAT IS THE V&A WATERFRONT WORLD MEDIA & LEGACY CENTRE?

The V &A Waterfront World Media & Legacy Centre is a joint marketing, best of breed service-based initiative created by The Salamander Company for media and business visitors to Cape Town in 2010. The centre brings together the very best skills, equipment and experience in Cape Town, ensuring that the entire production base of Cape Town and beyond for broadcast, photographic and a/v production is available via informed and connected people.

WHAT DOES THE WORLD MEDIA & LEGACY CENTRE OFFER?

The World Media & Legacy Centre offers a range of services
for media and business visitors:

* Conference and meeting rooms
* Press conference venues and dedicated interview rooms
* Broadcast facilities including studios and dedicated camera positions
* A media centre with hot desks, telephone lines etc.
* Stills and AV production services across Cape Town as well as the rest of the country
* Photographic services including camera repairs, storage lockers, etc.
* Photographic and AV consumables.
* Photographic library
* Video library
* Music library
* Tourism services including flight bookings, accommodation, tours and transfers
* Concierge services
* Office space for temporary corporate HQs
* Corporate Hospitality
* Cellphone, Laptop and Data Hire

WHY “LEGACY CENTRE”?

The legacy of 2010 in Cape Town ranges from new roads, to new public transport services to the new Stadium. We’re also hoping that the world will gain completely new perspectives of Cape Town, the Western Cape and South Africa, including our beautiful landscapes, our friendly people, our dynamic and exciting society – and that this will lead to increased tourism and investment.

WHERE IS THE MEDIA CENTRE LOCATED?

The V&A Waterfront World Media & Legacy Centre is based at Portswood House in the heart of the V&A Waterfront, up the stairs above Ulundi parking garage and across the pedestrian walkway from Ferryman’s Tavern. It has satellite centres in Granger Bay and the Clock Tower Precinct, within easy walking distance of Portswood House. The Waterfront itself is located between Cape Town’s city centre and the new Cape Town Stadium.

WHO CAN USE THE WORLD MEDIA & LEGACY CENTRE?

The World Media & Legacy Centre is available to media and business visitors to Cape Town throughout 2010. Clients include Corporates and Event Sponsors, Football Associations and Federations, Broadcasters, Print Media and Internet Publications.

HOW MUCH IS IT TO REGISTER?

Registration for the Media and Legacy Centre is free. Services offered by the centre are available at affordable commercial rates.

HOW MANY MEDIA CAN BE ACCOMMODATED?

One of the main thrusts of our activities is to get people out and about; experiencing the best Cape Town has to offer. We’re not expecting everyone at one time, and we’re not expecting people to spend more than a few hours or so each day either. In this way, we expect to maintain through-flow of journalists etc.

HOW MANY SERVICES, PRODUCTS ARE THERE TO HIRE?

Essentially we are offering turn-key solutions to every single enquiry. What we’re offering is service based – we are bringing the best skills and experience in Cape Town to the table, and these are people who can source absolutely anything for a media production of any size.

So if you want to take a guide and a driver and do a photo shoot in Khayelitsha, edit those pictures digitally and upload them via the net, we can service that. If you want to organise a press conference for 200 people and host a party for them afterwards, we can service that. If you want to broadcast live to camera in the Waterfront in a fully equipped studio, or if you want to use your own camera, edit the recording, and upload via the Internet, we can service that. If you want to shoot the entire Cool Britannia Festival for a month, including crew and equipment, we can service that. In short, the entire production base of Cape Town for photographic and a/v production is available through our centre via informed and connected people.

HOW DOES SOMEONE BOOK EQUIPMENT FOR A CERTAIN DAY AND TIME?

Please call 021 408 7604 or complete our enquiries / booking form on the site. Enquiries are directed to the relevant service provider partner, who will revert back to you with info, pricing and book it accordingly.

HOW WILL THE BOOKING PROCESS BE MANAGED?

We will have a central management oversight to ensure that all enquiries are answered, but each separate business partner manages their own booking process. What’s more, the partners will cross-refer to each other should there be enquiries that fall out side their ambit – e.g. You’re here to book some time on a hot desk, but you want to fly to PE for the Georgia / Serbia game, we’ll cross-refer you between our hot desk provider and our travel coordinator.

HOW DO MEDIA PAY FOR USE OF EQUIPMENT / SPACE / SERVICES?

Media pay-as-they-go with each service provider. We’ve limited the numbers of entry points, to eliminate confusion and streamline the process. Cash only for payments under R1000, and internet bank transfers are preferred.

WHAT ARE THE RATES?

Every service enquiry is personally tailored; rates are at market value. Certain factors (e.g. Lead time, availability, scope) will be considered. Rate cards are provided for consumables and other products.

WHEN MEDIA ARRIVE TO COLLECT EQUIPMENT / TAKE UP THEIR SPACE, HOW IS THIS MANAGED?

When media arrive, they will come to a reception desk. From there they will be directed to engage with the service provider that meets their needs.

Access to the hot desks will be on a first come first served basis, daily.

HOW MANY HOURS / DAYS CAN ONE JOURNALIST BOOK A HOT DESK FOR?

Journalists pay for the minutes they use, as they use them, so they can stay online for as long as they choose. There is a separate upload point for large files transfers.

WILL THE MEDIA RECEIVE ANY MEDIA PACKS – LANYARDS, ACCESS CODES, ETC – WHEN THEY ARRIVE?

Yes, media will be identified with a media pass and a lanyard. Media opting for our Champions Pass premier services bundle will receive an additional pass for quick identification amongst participating V&A Waterfront restaurant, bar and other popular visitor establishments.

WHAT HAPPENS IF A JOURNALIST ARRIVES IN CAPE TOWN AND WANTS TO BOOK SPACE WHEN THEY ARRIVE? IS THIS POSSIBLE?

Yes, we’re taking enquiries already and will continue to until after tournament completion.

IS THE BOOKING SYSTEM A FIRST COME FIRST SERVED BASIS?

Yes

HOW MANY STORY TELLERS ETC ARE THERE?

There are at least 25 official CTRU storytellers. We will continue to assemble great people and stories as we go.

WHAT ARE THE WORLD MEDIA CENTRE OPERATING HOURS?

 The V&A Waterfront Media and Legacy Centre will officially open Tuesday 1 June, and will remain open until Sunday 11 July.

June 1-June 6: Opening Hours are between 7:00 am - midnight
June 7-July 11: Opening Hours are 24 hrs day / 7 days - week 

ABOUT CAPE TOWN

Cape Town is a city with irresistible appeal. Not only for the excellent facilities, event management experience and stunning natural beauty, but for its cultural diversity, rich history and cosmopolitan society.

Cape Town is a vibrant, sophisticated, well-connected city. Some of South Africa’s top tourist attractions such as Table Mountain, Robben Island, Kirstenbosch National Botanical Garden and Cape Point are all within two hours of the city centre.

In the shadow of The Cape Town Stadium, the magical V&A Waterfront is the most visited tourist destination in Africa and will enjoy up to half a million visitors from 32 countries, every day during the tournament.

Cape Town has watched over the changing of the times and tides for four centuries. The role it plays in contemporary South Africa is defined by its fascinating history, its compelling view of Robben Island and its rising popularity as one of the world’s most exciting cities.

The iconic attractions of Table Mountain, the historical city and its V&A Waterfront, golden beaches and the Cape Winelands offer visitors a feast to remember. Further afield are the best land-based whale watching spot in the world, colourful carpets of wild flowers, Africa’s southernmost tip and the meeting place of the Atlantic and Indian Oceans, Cape Agulhas, the exquisite Cape Garden Route and many more fascinating places to experience before, between and after football matches.

Take advantage of your trip to South Africa to explore this beautiful country.

Visit our LINKS section for more information on local and national attractions and tours.

IS THERE DISABLED ACCESS?

The main Media Centre building (Portswood House) is on the ground floor, and a disabled drop-off point is available directly in front of the building.

WHAT SERVICES ARE AVAILABLE TO PRINT JOURNALISTS AND BLOGGERS?

For print journalists and bloggers, the V&A Waterfront offers a dedicated Hot Desk Centre that will be open for business daily, from June 1 to Sunday 11 July.

The Hot Desk area offers:

* A dedicated work area equipped with tables that can seat up to 60 people
* Internet connection via cable to a dedicated network
* Desktop Payphones – ten telephones in the Hot Desk area. For external use, journalists can purchase pre-paid phone cards available
* Laptop hire and 10 desktop computers with internet access available to journalists not carrying their own equipment
* Fax service
* Photocopy service
* Lockers for journalists to deposit their personal belongings
* Plasma TV screens for live viewing, allowing journalists to follow proceedings from
their work stations

WHAT SERVICES ARE AVAILABLE TO PHOTOGRAPHERS AND
PHOTO – JOURNALISTS?

The V&A Waterfront Media & Legacy Centre offers a range of dedicated world-class services to photographers and photojournalists. These include:

* Fully operational, dedicated production office, geared and experienced in the permitting requirements by the Cape Town Film Permitting Office.
* Camera rental service: digital / film, including: cleaning and checking, as well as minor repairs (on site) and major repairs (off site) to professional camera bodies, lenses & accessories, plus back-up loan equipment to replace equipment
booked for service
* Ftp server available
* Permit delivery service
* Local area information
* Dedicated work areas available for internet connections and downloads
* Post production facilities / photoshop and the like
* Camera purchase service and delivery
* Flash lighting rental and repairs
* Rental of step ladders / cooler boxes / eezy-shades
* Booking of township photographic tours
* Hiring of qualified production crew as drivers / production assistants / photoassistants / chaperones / guides

WHAT SERVICES ARE AVAILABLE TO BROADCASTERS AND
AUDIO-VISUAL PRODUCERS?

The World Media & Legacy Centre offers a modern digital broadcast environment built to a high specification, specifically tailored to the requirements of live and post produced television sport. A new Transmission Suite has been built including studio space and fixed camera positions with picturesque views of the city, harbour, stadium and Table Mountain.

Other services include:

* HD and SD editing on a wet and dry hire basis, with file based distribution internationally over IP
* Full connectivity to Input Media’s London MCR, which forms a gateway to satellite and fibre distributionworldwide

In partnership with Gatehouse Productions, Input Media also manage production services for shoots that will take place outside the Waterfront.

* Fully operational dedicated production office geared, and experienced in the permitting requirements by the Cape Town Film Permitting Office.
* Camera rental service: digital / film. Including: cleaning and checking, as well as minor repairs (on-site) and major repairs (off-site) to professional camera bodies, lenses & accessories, plus back-u-loan equipment to replace equipment
booked for service
* Local area information
* Dedicated work areas available for internet connections and downloads
* Post production facilities
* Camera service and delivery
* Lighting and sound equipment rental
* Consumables
* Hiring of qualified production crew as drivers / production assistants
/ chaperones / guides

DO MEDIA REQUIRE PERMITS TO FILM IN CAPE TOWN?

PERMISSIONS TO FILM IN THE V&A:  All crews require a permit to film in the V&A. Permits are only available through our World Media & Legacy Centre. Please contact 079 392 8852, email info@waterfrontmediacentre.co.za  or visit the centre.

PERMISSIONS TO FILM AROUND CAPE TOWN: Gatehouse and 2Productions will coordinate any permit requirements for you, and arrange access to any site you wish to film or photograph in Cape Town.

PERMISSIONS TO FILM ON PRIVATE PROPERTIES: Access to some of Cape Town’s most unique, exclusive and dramatic private locations can be arranged through joint ventures with Permitz through our partners:

A/V Producers please contact Gatehouse 
Photographers and Photojournalists please contact 2Productions

WHAT PRESS CONFERENCES FACILITIES ARE AVAILABLE?

The Press Conference Centre has been created to provide for flawless organization of events – press conferences, promotions, briefings, seminars, business meetings and video conferences. Events are prepared according to clients’ requirements and needs. Meeting rooms for individual press briefings will be available by reservation in the World Media & Legacy Centre during the event. All room reservations can be made on a first-come-first-serve basis during the event or pre-reserved in advance. Please contact us

WHAT FACILITIES ARE AVAILABLE FOR MEETINGS, CONFERENCES, FUNCTIONS AND EVENTS?

Atlantic Imbizo offers you a choice of 5 air-conditioned venues which can be adjusted to your requirements, for as few as 5 of as many as 180 delegates or guests.

Atlantic Imbizo’s highly professional team will take care of every aspect of your conference or function, from state-of-the-art audio visual equipment to table decor. Exclusive in-house catering by our own chefs, offers you personalised menus to suit your own specific needs.

* Full logistical and technical organization of business and media events
* Preparation and identification of the agenda, topics, participants, moderators; preparation of documents for seminars and meetings
* Simultaneous and consecutive translation
* All supporting services offered for press conferences

CAN THE V&A MEDIA CENTRE OFFER TRAVEL AND ACCOMMODATION SUPPORT?

Yes, Giltedge Travel is a recognized inbound tour operator registered in South Africa and a member of SATSA (Southern Africa Tourism Services Association) and TRAVELSMART.

* Accommodation: hotels, guesthouses, self-catering houses and apartments, villas. Gradings from 2 to 5 stars.
* Car-hire
* Chauffeur drive services
* Taxis / busses
* Boat / yacht charters / helicopters
* Train travel – Blue Train / Rovos Rail / Premier Class, etc.
* Day-tours i.e. Cape Peninsula, Winelands, Robben Island, township tours,
topless-bus, Cape Town by night, historical tour, food and wine, mountain climbing, shopping, cycling and much more.
* Safaris – Western Cape, Eastern Cape, Kruger / Sabi Sands, Madikwe,
KwaZulu-Natal, etc.
* Cross-border logistics and arrangements i.e. Namibia, Botswana, Victoria Falls, Mozambique and Indian Ocean Islands
* Flights – domestic, regional and international
* Charter Flight services – 1 to 376 passengers during WC
* Airport transfers – country-wide
* Guides services
* Language services through IH Language School in Cape Town
* Concierge services: restaurant bookings, restaurant – home-delivery, theatre bookings, any special services on request
* Catering services

All preferred suppliers have been specifically selected for their unquestionable business ethics and quality of service. We are therefore in a position to offer excellent Southern Africa products at competitive prices.

IS THE V&A WATERFRONT WORLD MEDIA & LEGACY CENTRE
CONNECTED TO FIFA?

No. All FIFA information, including tickets to matches, must be arranged through
FIFA’s formal channels.